For the purposes of UAE data protection laws (“Data Protection Legislation“), ShaikhTech is a data controller (i.e., the company that is responsible for, and controls the processing of, your personal information).
Level 1, DIFC Gate Avenue
Dubai International Financial Centre
Dubai, United Arab Emirates
Alternatively, you may contact our customer support team using our toll-free number at +9714 367 2224 or submit a request via our customer support portal at: https://www.shaikhtech.com/contact/
What information do we collect?
This section describes the types of personal information we may collect about you. We use the personal information we collect to carry out our obligations arising from any contracts entered into between you and us and to provide you with the Services that you request from us.
Information you provide us directly
Contact and account information. We may collect personal information, such as your name, phone number, address, industry type, company, and e-mail address when you register for our Services, purchase products, sign up for our mailing lists, or otherwise communicate with us.
Payment and transaction information. Information such as the model of the item purchased, date and time of your transaction, and payment information, such as your credit card or bank account details.
Online Inquiries and Correspondence. You may submit an inquiry via the Service, or via email or written mail. For example, when requested Customer Support services, when requesting additional information about our products and the Service, and any other general correspondence. We may ask for your first and last name, physical address, email address, phone number, company name, industry type, details about your current product and service usage, and certain other information from time to time. You should ensure that you do not include any personal information beyond what we have requested in any online inquiries or correspondence.
Automatically collected information
URL, IP addresses, Device Information and Frequency of Use. Like many other online service providers, we collect and analyze information about our users’ utilization and navigation of our Services. This information helps us to design our Services to better suit our users’ needs, and we also use this information to share aggregated, anonymous information on the effectiveness of our Services with content owners and creators. This information is collected automatically and may include the URL you came from prior to using the Services, the Internet Protocol address (IP address) of your computer or mobile device, the type, and version of the internet browser you are using, the make, OS model and unique identifier of your computer or mobile device, and your usage patterns associated with the Services.
Location data. We may use your IP address information to determine your approximate location. The mobile device OS will always prompt you for permission to use location data and we do not bypass this OS provided permission functionality in our mobile applications.
Information from other sources
Cookies and similar technologies
Collection and processing of sensitive information
The Service does not collect or process ‘sensitive information’, defined as data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. As such, you should not provide any such information as part of your user profile, as part of any correspondence, when you upload images, or by any other means with your use of the Service.
How do we use personal information?
Contact and account information. We use your contact and account information to enable us to provide a secure and personalized Service. We also use your personal information to improve our services, to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, or to notify you about changes to our Services.
Payment and transaction information. We use this information to facilitate transactions, detect and prevent fraud and keep a record of your transaction so we can provide you Customer Support and warranty services, and for financial purposes as required by law. We do not process your credit card information directly, but rather this information is processed by one or more 3rd-party payment processors.
Online Inquiries and Correspondence. We use the personal information you provide so we may communicate with you regarding your inquiry and to satisfy other requests. If you provide your phone number, we may use that information to make direct dial calls, autodialed and prerecorded message calls, and to send text messages, from ShaikhTech Limited relating to our products and services. If you correspond with us via email or by written mail, we may store the information you submit in a manner specific to you, for example in an electronic file indicating you are the sender.
URL, IP addresses, Device Information and Frequency of Use. We use this personal information to better understand how frequently you use the Services, the time you spend actively using the Services, and the pattern of actions you take in using the Services, We also track the URL that you visited before you came to our Services, the URL to which you next go to, information about the browser through which you are accessing the Services, and your Internet Protocol (IP) address. We use this information to administer and improve our Services, help diagnose problems with our Services, and to better understand your use of the Services. Your IP address may also be used to help identify you and to gather broad location and demographic information.
Legal basis for processing in the UAE
The legal basis depends on the category of personal data being processed, and the purpose for processing the following table indicates each category of personal data we process, and the legal bases we rely on to do so. Where legitimate interest has been used as the legal basis for processing, the specific legitimate interest we use has been described. Please contact us if you need details about the specific legal basis we are relying on to process your personal data where one or more legal bases has been indicated.
Category of Personal Data
Legal Basis for Processing
Contact and account information
The performance of a contract and to take steps prior to entering into a contract;
Our legitimate interests, namely, administering the Service, for marketing purposes and communicating with users.
Payment and transaction information.
Performance of a contract;
Our legitimate interests, namely providing Customer Support and the detection and prevention of fraud.
Online Inquiries and Correspondence
Legitimate interest, namely for marketing purposes and to respond to inquiries
URL, IP addresses, Device Information and Frequency of Use
Our legitimate interests, namely providing, administering and improving the Service
Our legitimate interests, namely providing, administering and improving the Service
When do we share your personal information?
ShaikhTech Limited will not share, rent, sell or otherwise disclose any of the personal information that we collect about you, except when we have your permission or in any of the following situations:
We may disclose the results of aggregated data about you for marketing or promotional purposes, as further described below. We may disclose, to the owners of certain content available through the Services, or their representatives, the following types of aggregated data about usage of such content: the number of views and the number of users who view the content, statistical information about users who view the content by geography, the referring URLs of users who view the content, the number of users who interacted with the content in specific ways, and other similar aggregated information relating to usage of the content. We may also disclose to third parties certain algorithms developed from analytics and machine learning conducted on user information collected in aggregated form, but these algorithms do not contain or disclose any personal information that is identifiable to you.
We may disclose your personal information to partners and resellers in order to facilitate sales in situations where ShaikhTech Limited does not directly sell our products and Services due to location, industry type or any other reason as determined solely by ShaikhTech Limited.
We may disclose information about you as part of a bankruptcy, corporate reorganization, merger, acquisition or other sale or transfer of Matterport’s assets or business.
We may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity related to our Services or to respond to a subpoena, court order or other legal process, including to meet national security requirements. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.
From time to time, we may contact you with information about our products and services. Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you. In most cases our processing of your personal data for marketing purposes is based on our legitimate interest to provide you information about our current and future products, services and events.
If you do not want to receive marketing messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. If you receive a marketing email from us, you may unsubscribe at any time by following the instructions contained within the email. Please be aware that if you opt-out of receiving marketing email from us, it may take up to ten business days for us to process your opt-out request, and you may receive marketing email from us during that period. Additionally, even after you opt-out from receiving marketing messages from us, you will continue to receive administrative and transactional messages from us regarding your use of the Service.
Automated decision-making and profiling
Automated decision making refers to a decision that is taken solely on the basis of automated processing of your personal data, for example using software, artificial intelligence or other rating or scoring algorithms. Profiling uses automated processing which sometimes results in automated decision making, and in some cases does not.
How do we secure your personal information?
We take steps to help protect your data, including your personal information. The steps include protecting this data against accidental loss, unauthorized use, disclosure, and restricting access to personal information by our staff. The Service is hosted by a third-party hosting company that we have determined maintains various security controls.
We use various 3rd party processors to enable us to provide the Service, and as part of our vendor due-diligence, we review the security controls these processors have in place for appropriateness in relation to the type of data we collect.
How long do you retain personal information?
What is our policy on deletion of personal information?
Customers can request through support to delete the personal (PII) data at any time. To exercise the access and deletion rights described above, the account owner should submit a verifiable consumer request to us using the information in the ‘Contact us’ section.
Rights to access
You may correct or update information collected about you by contacting ShaikhTech at the email or mailing address noted below. We will use commercially reasonable efforts to correct or update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement.
You have the right to access personal information about you. We may request a fee to meet our costs in providing you with details of the information we hold about you, as permitted by law. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or not otherwise required by local law.
Links to third-party websites, apps or services?
Updates to this Policy
What is our policy on children users of the Services?
We do not knowingly collect or maintain personal information from persons under 16 years old. Our Services are intended for use by a general audience, and no part of our Services is directed to children under 16. If ShaikhTech learns that personal information of children less than 16 years old has been collected without verifiable parental consent, then ShaikhTech will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 16 has obtained an account on the Services or otherwise provided us with personal information without your consent, then you may alert ShaikhTech to request that we delete that child’s personal information from our systems.